I have recently had a problem with our shower door at home. The handle for the shower has a coating which has completely worn away. The shower was installed before we bought the house so I am not sure where it originally came from. After searching online for "shower door handles" and more elaborate alternatives, I have not been able to find a suitable match. The dimensions appear to be non standard and there is nothing that I can find that is compatible.
I headed out to a couple of DIY stores and bathroom suppliers, however I still could not find anything suitable. I asked the advice of a couple of members of staff, but I was simply told that they did not stock such items. They also suggested I should buy an entirely new shower door.
I was disappointed with the face to face experience so thought I could try the customer services department for the manufacturer. After a lengthy search for a telephone number I was told that the company did not sell to or deal with the public directly as they were a trade-only supplier.
I am still without a shower door handle and feeling very disappointed with the lack of support. This is particularly irritating as I know that the Customer Services team at Doorsan would have handled this type of enquiry so much better. Customers call our team with a wide range of queries. Sometimes these are not directly related to products that we sell, but may be related to fitting or specialist door hardware. At Doorsan the philosophy is to do your best to help customers. Even when the person handling your query does not know the answer, they will certainly try and find out.
I only wish that Doorsan sold shower door accessories as I know they would help me find what I need. If you would like any advice regarding internal or external timber doors, door hardware or accessories then do not hesitate to call our Customer Services team on 0113 897 0984 or 0113 897 0984.