TRUSTPILOT is an independent online community forum for sharing reviews of online shopping experiences. We have recently signed up to this online community, opening ourselves up to comments and feedback from our customers and we are delighted to report a very positive set of results so far.
At Doorsan we understand that buying doors online can be a concern for some people. Ideally most of us like to get a recommendation from a friend, but this is not always possible. The next best thing is to get genuine reviews from other people who have been there and done it already. This is the value of TRUSTPILOT as genuine customers can log genuine experiences.
We always aim to offer the most supportive advice in relation to timber doors and we trust the quality of our own products. In fact, customers often call us following a purchase specifically to thank us for our great service, therefore it made sense for us to join this community and now we can encourage customers to go on the website and rate their experience of buying from us.
Gathering customer feedback is really useful for us as we need to understand what works well and what we can improve. We have already made a change to the way we display the information about our fire doors following a customer comment that we received on TRUSTPILOT. This insight helped us to improve the website for future visitors. Often it is difficult to get such feedback as people don't want to point out small issues, but this is invaluable to us as we simply want to make buying doors online as simple as possible.
We have been selling doors since 1999 so we have a lot of experience and knowledge, but what really counts is that we are committed to providing good customer service and now we have a method for gathering and sharing feedback direct from customers.
Check out our TRUSTPILOT reviews.